What a clinic system has to do
A clinic runs on a short loop: register, wait, consult, test, pay, collect medicine. Software should shorten that loop without adding screens. The test is whether the front desk, doctor, lab, pharmacy and cashier all work from the same patient record.
Test 1: one patient record
Ask the vendor to follow one patient: booked by phone, registered on arrival, seen by a doctor, sent for a blood test, billed for consultation and lab, and given medicine. The patient's details and history should appear in every step without retyping, and the invoice should add up without anyone adjusting it.
Test 2: the live queue
Check how patients are queued, how a walk-in is added, how a doctor sees who is next, and how the front desk sees delays. A queue that does not reflect reality gets ignored, and then the software stops being useful.
Test 3: lab, radiology and pharmacy
Orders from the doctor should reach the lab or radiology, results should return to the patient record, and dispensing should reduce pharmacy stock and appear on the invoice. Ask how stock is tracked, how expiry is handled and how a returned medicine is recorded.
Test 4: who can see clinical notes
Clinical information is sensitive. Ask which roles can read, edit and print notes, whether access is logged, and how a departing staff member is removed. Ask where data is stored and how it is backed up. Check any legal or professional requirements that apply to you.
Test 5: billing and daily reports
A visit often has several billing types: consultation, procedures, lab and pharmacy. Check that estimates, discounts, partial payments and statements work, and that you can see daily collections by cashier and by department, and patient volume by doctor.
What drives the cost
Pricing varies by doctors or users, modules (lab, pharmacy, inpatient) and sites. Ask about data migration, training, and what a second branch adds. Compare total first-year cost.
Questions to put to every vendor
Use the same questions with each vendor so the answers are comparable.
- Follow one patient from booking to medicine in the demo.
- How does the live queue handle walk-ins and delays?
- How do lab results and pharmacy dispensing reach the record and the bill?
- Which roles can read clinical notes, and is access logged?
- Where is data stored and how is it backed up?
- What does year one cost in total, including migration and training?
Options available in Nepal
Clinic software in Nepal ranges from simple practice tools to full hospital systems.
Descriptions below are the vendors' own positioning, taken from their public websites in October 2026. They are not rankings and we have not tested every product. Vividia is a vendor too, so check every claim, including ours, in a demo with your own data.
- Okhati: describes itself as a popular cloud-based clinic management solution in Nepal.
- D. Clinic: clinic management software for solo practitioners, polyclinics and growing medical centres, running in the browser and on mobile.
- Ezovion: healthcare management software for digitising clinic and hospital workflows of different sizes.
- eMediWare: a cloud system for hospital, clinic, pathology and store operations.
- Smart Hospital Manager: hospital management software offered for Nepal.
- OneFlow: lists a clinic management module alongside its accounting and inventory products.
- Vividia Clinic: patient registration and profiles, appointments and live queues, consultation records, billing, laboratory, pharmacy and medicine operations, and a patient portal.
